Read more: The Airport Shuttle Ride that was an Amazing Experience
If you fly into Cleveland and need to rent a car…. OK, that’s an unlikely scenario, but for the sake of today’s story, imagine that it’s possible. If you fly into Cleveland and need to rent a car, I hope you get to ride the shuttle with Felicia. It’s not that Felicia is a particularly adept shuttle […]
Read more: Is your customer experience better than an airport janitor?
Travel has been picking up again lately and so I found myself at the Sioux Falls airport a couple of hours in advance of my flight. I’m not usually there that far ahead of time, but my wife dropped me off on the way to work and I was planning to work in the business […]