What I’m reading, thinking about, etc.
The Starbucks Turnaround Has a Simple Secret: Protect the Human Moment
While so many companies are automating their way to efficiency, Starbucks just spent $500 million to …
A warning from a service provider that got everything right — except this
There is an ad agency that adopted AI and lost something essential …
The Event for Leaders who want to Love their Work
On October 7, the Sioux Falls Orpheum Theater becomes the room where …
How Trust and Detail Drive Business Success
If you’re looking for a flashy, overnight-success story—this isn’t it. But if …