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What you do today…they’ll remember tomorrow
Read more: What you do today…they’ll remember tomorrowI made my debut on the Beyond Bricks podcast with Nathan Unruh to talk about customer experience in the midst of COVID-19. Give it a listen and be sure to subscribe: What examples of great customer experience in the midst of COVID-19 have you witnessed? Tell me in the comments.
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Pandemic as Portal
Read more: Pandemic as PortalIn the FT yesterday, novelist Arundhati Roy wrote: Historically, pandemics have forced humans to break with the past and imagine their world anew. This one is no different. It is a portal, a gateway between one world and the next. Roy was primarily talking about her native India, hoping that the mishandling of the pandemic…
