We grow by learning. Everyone likes that.

But we learn more through failures than triumphs. That we don’t love.

As John Maxwell said, you’re either winning or learning.

That means we learn more from unhappy clients and employees than we do from happy ones.

That’s why it’s so important to fight for feedback. As a company, you want negative feedback. As a leader, you want to know what you can do better.

As someone wisely said, feedback is the breakfast of champions. It’s how you get the bad news that helps you grow.