Category: culture

  • Should we slow down?

    Should we slow down?

    That was the question posed by the leadership of a highly successful business that I recently started consulting with.  They had recently come through a period of rapid growth.  And that growth exposed some missing systems. A few client engagements had gone off the rails. Salespeople were chasing the wrong deals.  And the leadership team was…

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  • Don’t let your vision get blurry

    Culture. Think about that word for a moment. We put a lot of stock in that word, from world politics to your back door. Yet, it’s unspecific. When it comes to your culture — that collection of relationships and policies and rules and habits and norms that are your business — we need more guidance.…

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  • Asking (and answering) the Ultimate Question

    In the Ultimate Question, Fred Reichheld tells the story of Intuit, describing a problem that FiveFour regularly helps businesses solve. Co-founder Scott Cook had built a successful company on the mission “To make the customer feel so good about the product they’ll go and tell five friends to buy it.” When the company was in…

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  • The 4 Components of a Compelling Vision

    In his book Visioneering, Andy Stanley identified four components of a compelling vision. Before you go public and start casting your vision, you must be able to articulate these four things: The problem. Your vision isn’t a problem, but it always addresses a problem (see #2). Without this villain in the story, as Donald Miller…

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