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Let Your Values Guide Your Policies
Read more: Let Your Values Guide Your PoliciesThe first step in my business transformation process is to define the business culture. To intentionally decide who you want to be and what you want to do. Why? Because once you define that, it makes other decisions for you. And the fewer the decisions you have to make, the faster you can adapt and…
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Disagree and Commit
Read more: Disagree and CommitOne sign of a healthy business culture is people who are willing to push back on the leadership team’s ideas, processes, and plans. You see that in meetings filled with debate and argument. The leaders ideas are tested, plans are debated rather than accepted uncritically. But another sign of a healthy business culture is that…
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You Already Have a Culture Committee
Read more: You Already Have a Culture CommitteeI recently had a client ask me if they should have a culture committee. But they already have one. You do, too. Sooner or later, plenty of companies create a committee charged with “improving the culture.” Typically, this leads to popcorn on Fridays, or company bowling night, or picnics, or… any number of well-intentioned gatherings.…
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Employee Experience STarts at the Beginning
Read more: Employee Experience STarts at the BeginningIf you want to frustrate your best new employees, I have a foolproof way. Be unclear on your expectations. Frustrated new employees rarely develop into high-quality long-term team members who contribute to a remarkable customer experience. So those first impressions of the work and how they go about it are crucial. The good news is…
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The five traits of high-performing teams
Read more: The five traits of high-performing teamsHumans are adaptable. We’ve survived all manner of calamity to get where we are today. So it should be no surprise then that we’ve found ways to make work “work” in a post-pandemic age. That’s what I took from recent research into the common characteristics of high-performing teams in the workplace. An article on the research…
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Getting Pushed is How we Learn
Read more: Getting Pushed is How we LearnAny business can grow from the inside out. I start with that fundamental belief. The journey to that goal is seldom easy or obvious. That was certainly the case when I first started working with RHB, a higher education consultant based in Indianapolis, Ind. There were early doubts that it was a good fit. I…
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How To Recruit from Jay Abraham
Read more: How To Recruit from Jay AbrahamThe Great Resignation has not made hiring any easier, but it has made it far more important. Almost every business I work with is spending more time, energy and money on hiring than they were last year at this time. One was paying $22 per hour for summer workers in 2019 and struggled to fill…
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No win without a Winning culture
Read more: No win without a Winning cultureOn the road from a few bucks to a few billion, every company creates the same problems for itself. One of those must be solved in order to achieve lasting success: Preventing growth from destroying culture. You see, every successful startup has a special culture – whatever it is – that propels it to those…
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Start with WHY
Read more: Start with WHYWhen we started FiveFour in early 2018, the vision of the founders was to teach everyone what had made our individual businesses successful: a remarkable customer experience. But what we discovered is that, with our customers, most needed a step before that. They needed to start with WHY. I was reminded of this while listening…
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“We have three cultures”
Read more: “We have three cultures”I was talking to the CEO of a bank with more than a dozen branches when he said, “We don’t have a culture at our bank. We have three cultures and which one you encounter depends on which branch you’re at.” What’s more, the CEO said, “You can tell when you’re in a branch that…
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