-
Aligning People, Process, and Purpose for Business Growth
Read more: Aligning People, Process, and Purpose for Business GrowthPeople. Processes. Purpose. All of your business problems and opportunities lie in one of these three areas. As businesses grow, they all too often have people who don’t what to do or how to do the things that generate results. They lack defined systems or are wedded to systems that worked in the past. And…
-
Your Employees Aren’t Engaged Because You Aren’t Clear
Read more: Your Employees Aren’t Engaged Because You Aren’t ClearEmployee engagement has hit its lowest level in a decade. According to Gallup’s latest research, only 31% of employees are engaged at work, and one of the biggest reasons cited is a sharp decline in clarity of expectations. A staggering 54% of employees say they don’t clearly know what’s expected of them, up 10 percentage…
-
Do two things so you don’t destroy your employee experience
Read more: Do two things so you don’t destroy your employee experienceThe fastest, easiest route to a terrible employee experience is to start them off with a massive expectations gap – a chasm between the job you sold them and the one they actually have to do every day. This instantaneously erodes trust, replacing it with suspicion toward your authority. It also ruins any chance of…
-
Read more: untitled post 2267This weekend, my youngest daughter played in her first college soccer match and it reminded me of a lesson I learned from her about teamwork and humility. Last summer, her Dakota Alliance club soccer team won the USYS National Championship, the first team from South Dakota to ever win the highest-level title of US Youth…
-
Will AI destroy the employee experience or save it?
Read more: Will AI destroy the employee experience or save it?Save or destroy? That depends on whether our approach prioritizes artificial intelligence (AI) or intelligent augmentation (IA). That’s what Joe Pine talked about in his latest piece for Rightpoint, which you can download for free. IA can lead to a better employee experience because, just like with customers, time is the currency of experiences. As…
-
The Silver Bullet for Employee Engagement
Read more: The Silver Bullet for Employee EngagementThere’s no such thing as a silver bullet, right? Wrong! With employee engagement, there is a silver bullet. After decades of study and an analysis of 100 million employee interviews, the Gallup organization discovered this silver bullet. It’s a weekly one-on-one coaching session for every employee with their manager to discuss their growth and goals.…
-
Want to grow like Amazon? Hire like Amazon
Read more: Want to grow like Amazon? Hire like AmazonHow does Amazon stay Amazon with 1.5 million employees? Through a rigorous hiring process they call the Bar Raiser. And there are four things every growing business should learn and apply to their hiring. In the book, Working Backwards, former Amazon leaders Colin Bryar and Bill Carr write about the 14 Leadership Principles and the…
-
Coaching or Managing?
Read more: Coaching or Managing?Are you managing or coaching your team? Which one is more effective? That was my thought as I was listening to Lenny Rachitsky’s podcast interview with Canva co-founder Cameron Adams. In case you’re not familiar with Canva, they are one of the one of the world’s most valuable private software companies, used by 95% of…
-
Are you a bricklayer or a cathedral builder?
Read more: Are you a bricklayer or a cathedral builder?Your answer depends on the purpose you find and the contribution you make in your work. The best example comes from three bricklayers rebuilding St. Paul’s Cathedral after the Great Fire of London in 1666. The famous architect Christopher Wren was given the monumental task of rebuilding the Cathedral. One day, he visited the construction site…
-
Lean on the Invisible Leader for accountability
Read more: Lean on the Invisible Leader for accountabilityWhile coaching leaders, one of the things I get asked for a lot is help with accountability conversations. And it’s not usually the black-and-white conversations that follow failure to hit goals. Those conversations are relatively easy in comparison to conversations about behavior. It’s almost a universal struggle – especially with new leaders. Organizations must prepare…
